Informativa sui rimborsi
Return and Refund Policy
Welcome to our store! We are always at your service and committed to providing you with the best quality products.
Please read our return and refund policy carefully before making a purchase:
- Return Window (15 -Day Limit)
- You have strictly 15 days from the date you receive your order to inspect the item and request a return.
- After 15 days have passed, unfortunately, we cannot accept any returns or issue refunds.
2. Conditions for Return
To be eligible for a return, your item must meet the following conditions:
- It must be unused, unworn, and in the exact same condition that you received it.
- It must be in its original packaging.
- You must provide proof of purchase or order confirmation.
3. A Friendly Request
Please kindly avoid making unnecessary or excessive returns, as this places a heavy financial burden on our small business. We strive to bring you high-quality items at fair prices, so please review your order details carefully before purchasing. We sincerely appreciate your understanding and support!
4. How to Initiate a Return
If you need to return an item within the 15-day period:
- Contact us at: [mubenbalak022@gmail.com] or [44+ 7537184465] or [964+ 7508956048].
- Send us your order number and a picture/video showing the issue.
- Once approved, we will provide you with instructions on how to send the package back.
5. Shipping Costs
- The customer is responsible for paying all shipping costs for returning the item (unless the product received was wrong or defective upon arrival).
- Original shipping fees are non-refundable.
6. Refund Process
- Once we receive and inspect your returned item, we will notify you whether the refund is approved.
- If approved, your refund will be processed and returned to you via the agreed payment method within a few business days.
7- and last one unfortunately because we are shipping from iraq to storage and we ship it to you this is take too much time and make a price higher and important thing is when you order product we send you with less money than you send back to us and we charge you for shipping that product get back to us and i don’t want I don’t want you to lose any cent countries like Germany and UK and Sweden & Danmark & Belgium and Austria and France & Italy & Spain for Germany we charge you (107£) For Netherland we charge ( 127£ ) and for UK ( 147£ ) and also for Sweden & Denmark & Belgium we charge ( 157£ ) and for Austria ( 177£ ) and for France & Italy & Spain ( 208£ ) And for Finland We can let you lose your money because its very expensive for shipping to come back to us if you have product you have more benefit than refund its ( 258£ ) and i can’t force you to don’t refund product but if you want thats the price have great day😊
Thank you for shopping with us.